FAQ- Frequently Asked Questions

We accept payment by cheque, bank transfer, bank card (debit card) and PayPal.

Payment by debit card is completely secure.
We use the PayPal system which offers every safeguard.
If you choose to pay by cheque, it will only be banked once the framing process is complete.

It takes us approximately ten days to manufacture our frames, starting from the payment and receipt of the subject to be framed.
We also offer a rapid framing service, but you must tell us when you make your order.
In addition, we will send you a photo of the finished work before sending it to you.

All our creations are handcrafted and bespoke. It is therefore difficult to set standard prices.
We provide a quote for all our creations.

We offer bespoke frames delivered to your home in France at an all-in cost from €44.
Although we make hand-crafted frames, you will find that our prices are very interesting compared to the prices of city centre framers and that they also include home delivery.

• The Atelier d’Encadrement workshop is located in the North of France, far from the exorbitant rents faced by framers in big cities.
• Similarly, the size of our workshop allows us to store many mouldings, which framers based in the city centre with less storage space cannot do. We can therefore buy in larger quantities and pass on to you the savings we make on our raw materials.
• Versatility: the same person makes your frame, from the initial advice all the way to packaging. This way, no time or information is lost between each manufacturing step.
• Finally, as all our suppliers are in France or Europe, our replenishment lead times are short, and our transport costs reduced.

If you send us a photo of the subject to be framed, we will send you framing mock-ups by email.
We will provide as many mock-ups as you need so we can find the right frame for you.

Delivery of your frame to France or Europe is included in the price. No extra charges are added to the quote sent.

As soon as we receive your subject and payment, we will send you a confirmation email.

Each production is personal and bespoke.
Once your request has been sent, we will contact you by email or telephone if you prefer.
Quotes, purchase orders, electronic invoices, and credit card payment requests will be sent to you by e-mail.

Yes, including Corsica, the French overseas departments and European countries that are not members of the European Union.

We send all our parcels using the French post office’s tracked service for domestic and international deliveries.
We can track your package every step of the way using the French post office’s website, even if it is delayed.
You can also follow every step of the delivery process using your package tracking number.

We take great care to ensure that your frame is well wrapped.
However, should it arrive broken, if you send us photographic proof, we will craft another identical frame and send it to you again.

The price will be the same, but you will be able to choose directly from more than 500 models of mouldings.

All the mouldings are made of wood from forests specially planted for craftsmanship.
All our raw materials come from France or the European Union.

All our frames are bespoke and hand-crafted on site by Isabelle and Rebecca.
If you wish, you can come and see how your frame is made or ask us to send you some pictures of the steps involved in making your frame.